Part of NCC’s Strategy Is To Engage With Consumers
The Nigerian Communications Commission has unveiled it Telecom Consumer Assistance, Resolution and Enquires (TELCARE) Centre at the Terminal C of the Nnamdi Azikwe International Airport, Abuja.
This comes less than a week after the commission launched the telecare Centre as part of activities marking the 2023 International Consumers Rights Day.
The Chairman, Board of Commissioners of NCC, Prof. Adeolu Akande, during the unveiling, said the launch of the TELCARE, marks the beginning of the helpdesk project expected to adorn some airports and other similar public locations across the country, noting that it was one of NCC’s strategies for expanding the channels of engagement with telecom consumers.
Akande reiterated that the platform would serve as an additional channel for consumers to make enquiries on consumer issues, allowing the Commission to provide advocacy on consumer concerns as well as create awareness regarding Commission’s activities.
The Commission, under the leadership of its Executive Vice Chairman, Prof. Umar Danbatta, has continued to re-engineer its strategies and structures to make them more effective to engage critical stakeholders to address unfair practices including but not limited to matters relating to tariffs.
The Regional General Manager, FAAN, Kabir Mohammed, said that the Management of FAAN was delighted to partner with the NCC on the initiative, as the passengers and airport users will resolve issues bothering them while in transit.
Mohammed also noted that the first-hand interface with consumers would not only expedite the feedback mechanism in addressing telecom consumer issues but also curb unfair practices within the system and further bridge any communication gap between the consumers and its regulators.
NCC’s Head, Consumer Affairs Bureau, Ayanbanji Ojo, who spoke through the Head, Consumer Protection and Advocacy at NCC, Clem Omife, expressed optimism about the expected success of the initiative.
Ojo noted that many consumers transiting at the airport are already taking advantage of the Desk even before the launch of the TELCARE Desk, to make enquiries or lodge complaints.
“This is a pilot project, and the Commission will ensure that the TELCARE Desk is established in more strategic locations around the nation. We believe that through adequate education, information sharing, and the provision of layers of channels for complaints and redress, we can safeguard the interest of telecom consumers and innovatively promote the prospect of more excellent consumer experience,”